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In the unlikely case that we experience a network outage...
We guarantee that the network where your hosting account resides will be
available to the internet at least 99.9% of the time every
month, excluding scheduled maintenance. This ensures that your website will never be down, and always available for the world to see. If network uptime is not at least
99.9% in any given month, then you'll receive a credit for a free month of web
hosting.
To receive your credit, submit a support ticket noting the date and
time you first noticed your service interrupted. We will address any
credit requests after the problem has been resolved. When the problem
is fixed, credits will be issued as follows:
Monthly customers - If a credit is due, then after the next
monthly charge is made, it will be reversed within 1-2 days. In other
words, the charge immediately following the service interruption will
be refunded.
Annual customers - If a credit is due, then 1 full month of web
hosting will be added to the end of your existing term. In other
words, if you had a service interruption on February 1, 2006 that
resulted in a credit, and if your next annual charge was supposed to
be October 10, 2006, then your existing recurring billing would be
adjusted resulting in your next (and subsequent) annual billing being
due on November 10, 2006.
Read about our 100% 30-day
money back guarantee.
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- Technical Support
Please use the ticket
system on our support page if you have a support-related
issue.
Web Hosting Articles
Mailing Address
The Great Hosting Company
3101 International Airport Drive,
Suite 400 , Charlotte, NC 28208
USA
Toll Free Sales
(877) 618-2125
For more information: Contact
Us
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